HubSpot Agencies • White-label RevOps — By Kasey Chan, GrowthKitty
Most HubSpot agencies are excellent at configuration. The problem is not the build. It is what happens before the build. When a client comes back three months post-go-live saying the CRM is not being used, that is almost never a technical failure. It is a process design failure that happened in week one.
Configuring HubSpot to a client's specification is a delivery task. Designing the process the configuration should enforce is a RevOps task. Most agencies are equipped for the first and underprepared for the second.
Warning signs a client needs process design before build: they cannot agree on what a qualified lead is, different team members give different answers about deal stage definitions, or they want automation before their data is clean.
GrowthKitty operates as a senior RevOps resource under the agency's brand. The agency retains the client relationship. GrowthKitty delivers the discovery, workshop facilitation, process architecture, and governance documentation. Works best for Salesforce migrations, post-Series A companies resetting their GTM motion, or any situation where the existing HubSpot setup needs to be understood before it can be extended.
Does this sound like your situation?
Kasey works directly with B2B teams to fix exactly these problems — no juniors, no handoffs.